Something went wrong
Quick fixes
Section titled “Quick fixes”| Problem | Try |
|---|---|
| No jobs in the list | Ask your manager to check the mobile number they have for you matches the one you signed up with. Then pull down to refresh. |
| “You’re offline” | No signal. The app catches up when it’s back. Anything you submitted is queued, not lost. |
| The customer says the map isn’t moving | Phone location permission is off for the app, or you haven’t pressed En route. |
| Can’t submit the report | Something required is blank — the app highlights it. On a no-access, it’s the front-door photo. |
| Photos won’t upload | Weak signal. Leave the app open; they go when there’s signal. Don’t delete them from the phone. |
| The code text never arrives | Wait a minute, then Send a new code. Only the latest code works. |
Who to ask
Section titled “Who to ask”- Which job, what date, what’s assigned to you → your manager. They can see everything about the job.
- The app itself — a screen that’s wrong, a crash, something that won’t submit → support@plusheat.co.uk. Say the job number (
#…, at the top of every job) and what you pressed. - A gas safety concern on site → your normal procedure. The app is a record, not an emergency line.
Your app version
Section titled “Your app version”Profile shows the version. Support may ask for it.